FAQ
Orders
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to assist before your order is shipped.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package anytime.
Shipping
How long does shipping take?
Shipping times vary depending on your location. Typically, orders arrive within 7–15 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100.
Returns & Exchanges
What is your return policy?
We accept returns within a limited period after delivery. Items must be unused and in original condition. Please contact us before returning any item.
Do I need to pay for return shipping?
Return shipping costs may vary depending on the reason for the return and your location. Our support team will provide detailed instructions.
Products
Are your phone cases compatible with MagSafe?
Some of our cases are designed to be compatible with MagSafe accessories. Please check the product description for specific details.
Will the case protect my phone?
Our cases are designed to provide daily protection against scratches and minor drops, while maintaining a slim and stylish look.
Other
I entered the wrong address. What should I do?
Please contact us immediately. If your order has not been shipped, we can update your address.
How can I contact you?
You can reach us anytime at: support@aceveryshop.com
Still looking for answers?
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